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We've made it easier to manage your account

We've made it easier to manage your account

December 8, 2025

1) Your dedicated control center

We have consolidated your profile hub to ensure you can access critical information without digging through menus:

🔹 Your Profile: Update and manage your basic personal information.

🔹 Security Center: Get a bird’s-eye view of your account’s safety with real-time tracking of every active session and location.

🔹 My Requests: Monitor every document request in real-time and retrieve past files instantly.

🔹 Downloaded Data: Every data point, accounted for, from exports to imports, access a precision timeline of your entire data journey, logged down to the exact second for complete transparency.

🔹 My Credits: Stay in full control of your resources with instant, transparent visibility into your consumption history and remaining balance.

🔹 Settings: A dedicated command center to fine-tune your preferences and configure the platform to match your specific way of working.

🔹 Resources: The deals, alerts, and connections that matter most to you shouldn't be hard to find—now, they are just a single click away.

2) A smoother, simpler user experience

This redesign is centered around clarity, ensuring you spend less time navigating and more time analyzing:

✅ A unified menu structure: All account-related options are now consolidated within the My Profile menu, making it easier to manage your information without jumping between multiple pages.

✅ Intuitive Grouping: We have organized the options within the menu into logical groups, allowing you to locate the specific tool you need instantly.

3) Where to find it

Your My Profile menu has moved to the left panel, positioned at the bottom of the New Products menu for quicker, cleaner access.

4) Need help?

We’ve got you covered 24/7.

Reach out via live chat, email at support, or WhatsApp—we’re always here to help.

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