Job Description
Location : Bangalore
Job Type : Full-time
Work Time: 12 pm - 9 pm
About Tracxn:
Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.
About the Role:
As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.
Key responsibilities:
- API Proficiency
- Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
- Work with the product team to see if the client requirements can be solved
- Technical Sales Support
- Own the sales pipeline of clients interested in the API offering
- Work closely with the prospects to understand their needs and integration requirements
- Assist in crafting technical aspects of sales proposals and presentations
- Client Onboarding
- Assist clients in testing API integrations in a sandbox environment
- Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
- If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
- Post-Integration Assistance
- Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
- Offer guidance on optimizing API usage and integrating new features or updates
- Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs
Requirements:
- Bachelor's degree in Engineering with 4 to 8 years of work experience
- Good understanding of how to work with APIs
- Data transformation
- Prior experience in customer-centric roles is desirable
What You Can Expect at Tracxn:
- Fixed work timings – 9 hrs × 5 days. Respect for personal time; no taking work home.
- A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
- A candid and collaborative environment that values learning, curiosity, and open discussions.
- Managers and mentors who invest in your growth with timely, actionable feedback.
- Continuous learning through real-time projects and cross-functional exposure.
If this sounds like you - or you know someone who’d be a great fit - send your resume to careers@tracxn.com with the subject line “Technical Program Manager - API Support - Tracxn.”
