Job Description
Location: Bengaluru
Work Mode: Office
Work Hours: 9 AM to 6 PM
About Tracxn
Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.
About the Role
As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction.
Key Responsibilities
- Develop and execute strategies to enhance customer support operations and improve overall customer experience.
- Identify process inefficiencies and implement improvements to drive operational excellence.
- Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights.
- Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination.
- Implement automation to enhance efficiency and reduce response times.
- Conduct market research and benchmark industry best practices to continuously enhance customer support strategies.
- Collaborate with leadership to align customer support goals with business objectives.
- Lead initiatives to scale support operations while maintaining high service quality.
What We’re Looking For
- Up to 10 years of experience in business strategy, operations, or customer support management.
- Strong analytical and problem-solving skills with a data-driven approach.
- Experience in process optimization and customer service excellence.
- Excellent communication and stakeholder management skills.
- Ability to work in a dynamic, fast-paced environment with a focus on execution.
- Proficiency in data analysis tools and customer support technologies.
- MBA from a reputed institution is preferred.
What You Can Expect at Tracxn
- Fixed work timings – 9 hrs × 5 days. Respect for personal time; no taking work home.
- A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
- A candid and collaborative environment that values learning, curiosity, and open discussions.
- Managers and mentors who invest in your growth with timely, actionable feedback.
- Continuous learning through real-time projects and cross-functional exposure.
If this sounds like you - or you know someone who’d be a great fit - send your resume to careers@tracxn.com with the subject line “AVP – Business Strategy & Operations | Support - Tracxn.”
